Impress residents with customer service excellence
Increase your cashflow through reliable advertising opportunities
Engage residents with an industry-proven tool
Keep your residents satisfied and in the know, now and in the future
In today’s connected age, where more and more interactions take place online, residents are demanding higher levels of service from their landlords. As a residential property manager, you need to ensure that expectations are exceeded – all while facing pressure to seek out new revenue streams. Our market-leading resident portal software enables you to improve occupancy rates, increase operating income and deliver enhanced service. It also integrates with your back-office property management and accounting solutions to deliver the highest levels of efficiency. Whether you’re an investor or manager in the Private Rented Sector or Build-to-Rent, a residential management company, a letting agent or a Housing Association, our trusted resident portal will help you create much more than just a home for your customers.
Features
Payment processing
Ensure residents can self-serve on all payment information, and link to your property management and accounting system to achieve the highest levels of data accuracy.
Resident onboarding
Collect pre-tenancy funds and use integrated electronic signature functionality to take new residents through every step of the process.
Facilities management
Utilise maintenance notification functionality to effectively deal with the number-one reason for resident dissatisfaction.
Community and building management
Send notifications about amenities and events, take registrations and payments, plus provide live local-area news and updates.
Information availability
Reduce incoming queries by providing residents with 24/7 access to tenancy documentation as well as unit and development information packs.
Add-on services
Impress your residents with amenity bookings, concierge services and parcel handling – and gain revenue by incorporating offers from local businesses.
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Reduce vacancies
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Self service
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Enhance communications
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Easier payments
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Online community
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Monitor engagement
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Integration
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Branded portals
Reduce vacancies
Reduce vacancies
Reduce your vacant units and unlock new opportunities to generate additional income.
Self service
Self service
Offer a familiar, easy-to-use service for amenity bookings, parcel management, and key management.
Enhance communications
Enhance communications
Open up a consistent communication stream between landlord and resident.
Easier payments
Easier payments
Improve your tenant sign-up processes and offer easier ways for your residents to make payments.
Online community
Online community
Create an online community that epitomises today’s ‘live, work, play’ culture.
Monitor engagement
Monitor engagement
Monitor resident engagement to identify trends and influence ongoing strategy.
Integration
Integration
Integrate with property management, leasing, and accounting functionality for an end-to-end solution.
Branded portals
Branded portals
Tailor the portal to your brand, a client brand or that of the development.
An intuitive resident portal for a variety of management applications
Landlords, Developers and Operators
A powerful resident portal is the cornerstone of your engagement strategy, can encourage tenants to sign-up quicker and stay longer, and also empowers an increase in operating income.
Housing Associations
Use leading technology to deliver clarity and accuracy in self-service communication, plus achieve greater efficiency across all of your estate management processes.
Letting Agencies
Harness proven software to decrease the time to full occupancy on client developments and, if there are management requirements, you can also reduce debt issues.
Leasehold Management
Provide an advanced level of service to your leaseholders, and use the portal to keep them fully aware of latest developments within the block.
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