Mobile

Mobile working made easy, offline and linked to your back-office systems

Workforce mobilisation solutions to support your housing officers, engineers or field-based operatives.

Input data only once, with back-office systems updated instantly
Provision of full real time service to tenants, through a device of your choice
Delivering enhanced customer service ‘on-the-go’

Mobile solutions are an essential part of the way we work and how we provide services

Imagine how much time would be saved if your field-based staff only needed to input data once, with back-office systems updated in real-time. MRI’s mobile workforce software can build this level of efficiency into your processes, eliminating workload duplication. Meaning those admin days back in the office are replaced by enhancing customer service to your tenants and housing communities.

Our mobile solutions have been developed to allow your customer facing teams to not only work remotely but gain access to all the information contained in your existing back-office systems. This is thanks to API integrations. Your teams can complete field-based tasks in real time and securely connect to the office without the need for any third-party software.

Optimised for use on any tablet, smartphone or laptop device, our solution’s responsive design means your field-teams have all information they need at their fingertips. Record interactions with tenants whilst at their property, add notes to their records, take photos, update personal details and see the status of any account activities including rents and repairs.

Features

Reduces workload duplication

By instantly updating information from the field to back-office.

360-degree view of tenants and properties

Enhance your customer service with access to information anywhere, anytime and on any device.

Work offline

If network connectivity is an issue, any work is backed-up and updated automatically when you next have a connection.

Advantages

Mobile staff applications include Document Management and CRM modules, plus functionality like Secure Network Share, Media Capture and Forms – all from any smartphone or tablet device.
Staff do not need to re-enter data when back in the office, it’s all taken care of remotely.
Easy access to search and offline options, with intelligent Google-style predictive searching for tenants and properties.
Screens designed specifically for your purpose, with display options relevant to you.
Create mandatory & optional forms to support tenant-engagement in the field.
View any document in the field, such as tenancy agreements and gas/electrical certificates.

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Social Housing

Find out more about MRI’s range of technology solutions designed specifically for social housing providers.

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