Enhance resident experience
Achieve greater customer satisfaction
Be more cost-effective
The perfect solution to reduce call volumes and empower 24/7 customer self-service
We know that you’re under pressure to increase your customer engagement and improve resident satisfaction. At the same time, you need to control costs and free your team to concentrate on the critical activities that truly help the people you serve. Only with technology can you meet every demand.
Digital Self Service is a ready-made and purpose-built solution for housing providers to ease the burden on contact centre workers. The solution puts customers in control by offering them the ability to access key digital services, at a time which suits them, on any internet-enabled device.
A wide range of features help users to keep on top of their own rent accounts, maintenance requests and feedback, and everything can be accessed via a computer or mobile device – a basic requirement in today’s connected world.
Adopt a digital approach to enhance your customer engagement
Optimise customer engagement
Build stronger, happier and more informed communities with innovative and flexible tools for resident engagement. Give customers the ‘on-demand’ service expected of modern tech.
Free up your customer service team
Empower resident self-service with 24/7 access to key services and information, reducing call centre volumes and manual responses. Give time back to your team so they can focus on helping people in need.
Enhance brand and identity
Built on the latest web-app technology, you can simply tailor the portal to align with your brand to enhance your brand and identity.
The leading technology to free up your service team and drive greater resident satisfaction
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Rent Account Access
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Self-appointing Repairs
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Integrate Messaging
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Tailored forms
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Web-app technology
Rent Account Access
Rent Account Access
Customers can view rent balances, make secure payments and set up direct debits.
Self-appointing Repairs
Self-appointing Repairs
Customers can log repairs including uploading photos and booking and cancel or re-arrange appointments at their convenience.
Integrate Messaging
Integrate Messaging
Two-way web messaging between residents and staff. Broadcast messages to groups of residents.
Tailored forms
Tailored forms
Design your own forms with intelligent conditional logic for a variety of purposes.
Web-app technology
Web-app technology
Built with a responsive design to work on any device. Can be installed by users like any standard mobile app – with no updating required.
Case studies
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Find out more about MRI’s range of technology solutions designed specifically for social housing providers.