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Facilities management software provides organisations across multiple industries, businesses and portfolio types with the technology driven tools required to run their buildings and assets safely and efficiently whilst controlling its repairs and maintenance operations to deliver a first-class service.

Whilst both provide maintenance management functionality, a computerised maintenance management system (CMMS) is largely used by maintenance managers and engineers to manage the preventive maintenance of assets and equipment whereas facilities management software is more suited to and is used by facilities managers to manage the maintenance of the actual buildings and associated assets.

A facilities management software solution should provide an organisation with the tools required to manage properties, contracts and operations across its entire portfolio. Below are some of the key features to expect:

• Asset lifecycle management – Record details of fixed and portable assets across their entire lifecycle in a multi-tiered asset register allowing for flexible grouping and reporting.
• Mobile Solutions – Create engaging experiences for facilities teams, subcontractors and tenants, with fully customisable data access via a mobile app.
• Web Access – Team members, subcontractors and vendors can have full visibility of the resources they need to complete tasks, with a user-friendly self-service portal.
• Resource Planning – Instantly assess resource levels with a visual planner, and easily assign engineers to work orders based on their skills and certifications.
• SLA Management – Associate tasks with a relevant SLA, monitor task progress and estimated completion, and easily identify jobs at risk of breaching SLA with traffic-light-coded alerts.
• Management Reporting – Generate powerful reports for informed decision making, with a range of standard configurable reports.

• Service Providers and Contractors – can manage their entire contract portfolio through a single database with extensive data segregation capabilities.
• Property Owners – can remain compliant, maintain tenants’ safety and deliver exceptional experiences.
• Real Estate Occupiers – can provide an efficient internal service, increase its team’s well-being and boost employee retention rates.
• Facilities & Workplace Managers – can improve maintenance, sustainability and insights into its facilities management operations.

There are several benefits to using specialist facilities management software over a manual-based process, and as with any software solution, one of the key highlights is the way in which it will automate tedious manual tasks and streamline the overall process, saving valuable time and resource and enabling employees to focus on more productive facilities management tasks.