Kinleigh Folkard & Hayward to leverage customer portal technology from MRI Software

Property services company Kinleigh Folkard & Hawyards (KFH) has selected the MRI Engage portal solution to enhance its client and customer service.

The web-based Resident Portal will be deployed to offer such features as self-service online payments and maintenance requests, amenity booking and community forums for more than 13,000 residential tenants – while all of the 11,000-plus landlords currently working with KFH will be able to access the Engage Landlord Portal for 24/7 management of their portfolios. The tech will also be utilised for KFH’s expanding Build-to-Rent management service with bespoke portals created for each development.

Huw George, Business Development Manager at MRI Software, said: “We are delighted to have extended our partnership with KFH to deliver MRI Engage to both their clients and customers. Thanks to deep integrations between our portal technology and the existing MRI back-office solution in place at KFH, they will not only be able to elevate their service offering but also realise the efficiencies of an end-to-end residential management platform.”

Anna Macleod, Director at Kinleigh Folkard & Hayward, said: “It has been an unexpectedly challenging few months. However, exceptional client and customer experience remains at the forefront of our strategy and we are delighted to be launching the Engage platform to our landlords and tenants over the summer.”

KFH is one of London’s largest independently owned property services companies. Founded in 1977, they now have more than 60 branches across London, offering sales, lettings, property management, financial services, legal services, surveying and professional services, block and portfolio management, Build-to-Rent management, commercial sales, lettings and management and corporate relocation services.

MRI Engage is a suite of dynamic customer portals, built for the unique demands of the property industry. Whether adopted as a standalone solution, or integrated into existing IT and property systems, the innovative tools allow users to automate customer-centric processes while implementing new strategies to deliver the highest levels of engagement.