Frequently Asked Questions
These FAQs have been put together after extensive consultation with our clients. Want to know anything else? We’re here to help. Just get in touch.
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These FAQs have been put together after extensive consultation with our clients. Want to know anything else? We’re here to help. Just get in touch.
A location is a physical presence with a physical address eg. a Head Office, Warehouse, Manufacturing Plant.
Our software is feature rich. All plans include access to visitor, contractor, employee and emergency management features. We do charge for some of our optional add-on’s. Click here for a full detailed feature list.
Optional add-ons are features that enhance your MRI OnLocation experience. The standard feature set gives you all you need for a powerful people presence management system. For more details on which add-ons incur a fee, click here or contact our Support Team.
Yes, some of our add-ons are pay to use. We currently charge for OnScan and OnSentry and desk booking. For details of pricing, click here.
Yes, we do. We have a complete feature set to help organizations manage the safety and security of their people, guests and locations. From contact tracing, to touchless entry and health screening to denying access when a employee or guest does not meet your onsite policies, we’ve got you covered. Learn more here.
Some do incur an additional fee, please contact the Support Team for pricing.
Yes, we do. We define a campus as a group of three or more buildings in the same location. Our Sales Team will be able to help with custom pricing. Click here to contact them.
Yes, we do.
Visitors select the company name they are visiting on the kiosk and then enter the dedicated sign-in process for the company they are visiting. Contact our Sales Team for custom pricing.
Yes. You will need to register for the plan that best suits your business. Check out our pricing page for more details.
We have a number of different setup options depending on the hardware you want to use. These are detailed on our hardware page.
We are continually evolving MRI OnLocation, and generally, release one or two key features a month. We consider all feedback, suggestions, and requests from our customers. You can contact our Support Team with requests for new developments.
No, we don’t. We only support iPad and Windows based tablets as kiosks.
Yes. We take data security very seriously; our servers are located in dedicated spaces at top-tier data centers and are protected by layered security defenses. MRI OnLocation servers are hosted at Tier 3, SSAE-16, or ISO 27001 compliant facilities. For more detail visit our Helpdesk.
We retain your data for the lifetime of your license with MRI OnLocation.
Yes, we are compliant and take the protection of our customer’s data very seriously. GDPR enables us to strengthen the protection of your personal data. To find out more about GDPR and MRI OnLocation, click here.
Yes, we are. Firstly; like many cloud services, including our competitors, MRI OnLocation utilizes AWS cloud hosting services. AWS has certification for compliance with ISO/IEC 27001:2013, 27017:2015, 27018:2019, and ISO/IEC 9001:2015 and you can learn more about their compliance here.
However; just because a cloud service uses AWS, or another ISO certified cloud hosting service, it does mean the cloud service itself is automatically certified by association – it is not. Here at MRI OnLocation, we know that it takes a lot of trust to put your data in the cloud and so we ourselves are ISO27001:2013 certified. You can learn more about our ISO certification here.
No, this is included in your plan.
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