Entering into a Managed Services agreement combined with hosting has proven to be a transformational change and I recommend that every MRI customer should give serious consideration to making it an integral part of their implementation.

Over the next few years, the organisation is set to fully embrace Digital engagement with its customers. The new Desktop as a Service with its ‘always on’ functionality managed by a team of IT experts will ensure this happens and that our internal IT team can focus on the delivery of enhanced services to its customers.